Got Questions?

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Frequently Asked Questions

When Will My Order Arrive?

International deliveries typically reach their destination within 2–4 weeks of dispatch. Please keep in mind that packages must clear customs in your country before being released for final delivery, which can sometimes cause unexpected delays. Once your order has left our warehouse, any carrier-related delays are beyond our control. For the most accurate updates on your shipment's location and estimated arrival, we recommend reaching out directly to the carrier.

How Do I Place A Subscription Order?

We aim to dispatch all orders as promptly as possible, usually within 1–3 business days of the order being placed. If your delivery hasn't arrived within the expected timeframe, please don't hesitate to get in touch with our customer service team.

What Is The Returns Process?

At this time, we do not offer complimentary return shipping for international customers. Return postage costs are the responsibility of the customer. We recommend marking your parcel as 'returned goods' to help avoid any additional customs charges. For your peace of mind, please use a tracked and registered postal service when returning items, and keep your proof of postage — we are unable to take responsibility for parcels that do not reach us.

How Do I Find My Correct Size?

We use a universal sizing system designed to make finding your fit simple, no matter where you are in the world. Our Size Guide includes a handy conversion table covering all major international sizing systems, so you can shop with confidence. You'll find the Size Guide directly on each product page.

What Payment Options Are Available?

We accept a variety of payment methods for online orders, including all major credit cards (as displayed at checkout), PayPal (new accounts can be created during checkout), and Apple Pay, Google Pay, and Samsung Pay. Please ensure your billing address matches the one on file with your card provider.

How Do I Track My Order?

After placing your order, you can monitor every step — from preparation through to shipping — by visiting the My Account section of our website, where all your order details and tracking updates will be available.